Data deletion
Last updated 16 October 2026.
Eluna Play has no account with name, e-mail or password: the device is identified only by the code shown on screen (Device ID and Key).
1. Delete the data on the device
- My lists: delete each list with the trash icon; its videos and music go with it.
- Settings → Clear cache: clears the cached catalogue, artwork and information kept to open faster.
- Settings → Account → Sign out: removes the provider access details saved on the device.
- Uninstalling the app deletes all the data kept in it.
2. Ask for the device record to be deleted
Send an e-mail to [email protected] with the subject “Data deletion” and the Device ID (in Settings → General information). We reply and complete the request within 15 days.
What is deleted
- The device record: Device ID, installation ID, platform, model, app version and registration and access dates.
- The access set up for the device by the provider.
What is kept
- Access logs (date, time and IP), for 6 months from each access, because Brazil's Internet Civil Framework requires it. After that they are deleted.
After deletion, the device gets a new record when the app is opened again; an activation made by the provider must be done again.