Support

Write to us at [email protected]. Include the Device ID, shown in Settings → General information and, in My provider mode, on the home screen. We reply within 5 days.

Does the app come with any content?

Only a sample library, with freely licensed films and music (Credits), and a demo mode. Eluna Play is a media player: you add your own videos and music, or use the service you already have with the provider of your choice, and you are responsible for the sources you add.

How do I add videos and music?

In My lists, choose Add → Add video or music and paste the address (MP4, MKV, M3U8, MP3 and other formats). You can organise everything in lists and mark favourites.

How do I use my provider?

In Settings → App mode, choose My provider. Give your provider the Device ID and Key shown on screen so they can activate the device, or sign in with the access code they give you in Connect to your provider. As soon as the provider activates it, the list comes in by itself. You can also send a list yourself on the Send playlist page.

A video does not open

The video comes from the address you added or from your provider's server. Check the address, try another format in Settings → Video player and, if it still fails, contact whoever provides the source. Provider accounts limited to one screen at a time do not play on two devices at once.

Parental control PIN

The initial PIN is 0000; change it in Settings → Parental control. The PIN is stored only on the device: if you forget the new one, clear the app's data or reinstall it.

How do I delete my data?

See the data deletion page.