Terms of Use

Last updated 16 October 2026 · apply to the Eluna Play app on every platform and to this website (elunaplay.com).

1. Acceptance

These Terms of Use, the Privacy Policy and the Copyright Policy form the agreement between you and Eluna Play. By installing, activating or using the app, you state that you have read, understood and accept these documents in their current version. If you do not agree, do not use the app.

2. What Eluna Play is

It is media player software for TV, phone and computer, with lists, search, favourites, history, “continue watching” and parental control. It plays the media sources the user enters (addresses of videos and music, server codes and access details) or that the provider they chose sets up. The only content it comes with is a sample library and a demo mode, with freely licensed works and our own test videos (see the Credits).

3. No content provided

We do not provide, host, sell, license or recommend any audiovisual content other than in section 2, and we are not partners, representatives or responsible for the providers users choose. We do not control, check or endorse the content of those sources: its availability, quality and legality are the responsibility of whoever provides it and whoever accesses it. Video goes straight from the source to the device, never through our servers. Information such as synopses, artwork and cast comes from third-party public databases (see the Credits) and does not mean a title is lawfully available from any source.

4. Sources are the user's responsibility

You are solely responsible for the sources you add to the app or receive from a provider, and for how you use them. When you add a source, you state that:

• you have the right to access its content, as the rightsholder or with their permission;
• the source and your use of it comply with the law, including copyright law;
• you alone answer for any claim by third parties or authorities about it.

We have no access to the content of sources and no duty to monitor it. A source working in the app does not mean it is legal or that we approve it.

5. Prohibited uses

You may not use the app to:

• access, play, distribute, retransmit or publicise content without the rightsholder's permission;
• advertise Eluna Play or our brand together with third-party content, or claim the app comes with content;
• any illegal content or activity, such as child sexual exploitation, fraud, hate speech or violating someone's privacy;
• bypass activation or use the software without authorisation;
• copy, modify, decompile or reverse engineer the software, except where the law allows;
• attack, overload or access our servers in an automated or abusive way.

6. Activation and providers

In My provider mode, the device can be activated by a provider or reseller, who enters the Device ID shown on screen in their panel, or with an access code they give you. Activation only enables the player software and includes no content. Providers and resellers are independent: there is no partnership, representation, franchise or any other link between us; they sell their own services in their own name and are responsible for their own customers, including charges, support, cancellations and refunds, and for what they advertise.

7. Intellectual property and licence

The software, the Eluna Play name, the logos, the website and the texts are ours or used with permission, and are protected by Brazil's software (Law 9,609/1998), copyright (Law 9,610/1998) and industrial property (Law 9,279/1996) laws. We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to use the app under these terms. The works in the sample library follow the licences listed in the Credits.

8. Copyright

We respect copyright. Rightsholders from any country can ask for the removal of material we host or control through the procedure in the Copyright Policy.

9. Warranties and availability

To the maximum extent permitted by law, the app and the website are provided as is and as available. Playback depends on the sources the user chooses, the provider's server, the device and the internet connection, which we do not control: we do not guarantee that a source will work or that the service will be uninterrupted or error-free. We may change, suspend or end features, versions and platforms and update the app. App stores may remove the app at their own discretion.

10. Limitation of liability

To the maximum extent permitted by law, and as Brazil's Consumer Protection Code provides for the sole fault of the consumer or a third party (art. 14, § 3), we are not liable for third-party content, sources, providers and resellers, or for how the user uses them; for unavailability or failures of sources, servers, connections, devices and stores we do not control; or for damage caused by prohibited use or by the user disclosing the Device ID, the Key, passwords or the PIN. Nothing in these terms removes consumer rights the law guarantees and that cannot be waived.

11. Indemnity

You are liable for the damage you cause by breaching these terms, the law or third-party rights, including through the sources you use, and you reimburse Eluna Play for what it has to pay as a result, such as judgments, fines, settlements, costs and legal fees.

12. Suspension

We may suspend or end the registration and activation of devices used in breach of these terms or the law, involved in fraud or subject to an order from an authority. You can stop using the app at any time and ask for your data to be deleted (data deletion).

13. Cooperation with authorities

We do not host the content of sources, but we cooperate with authorities as the law provides. We comply with specific court orders, including those under art. 19 of Brazil's Internet Civil Framework (Law 12,965/2014), to make material under our control unavailable. Reports of unlawful material under our control can be sent to [email protected] with the subject “Denúncia” (report). Access logs are only provided upon a court order (arts. 10, 15 and 22 of the Internet Civil Framework).

14. Minors and age rating

The app is not directed to children under 13. Minors under 18 should only use it with the authorisation and supervision of their parents or guardians, who are responsible for that use. The age rating shown in the stores refers to the software and its sample content: the content of sources is not rated by us. Use the parental control (PIN) to lock adult categories.

15. App stores

Downloads from the stores (Google Play, App Store, Microsoft Store, Amazon, Roku and Smart TV stores) are also subject to each store's terms. On iPhone and iPad, Apple's standard End User License Agreement also applies.

16. Changes, law and jurisdiction

We may update these terms to follow changes in the law or in the app; the date of the last update is at the top of this page, and the new version applies from its publication. These terms are governed by Brazilian law. For matters with consumers, the courts of the consumer's domicile have jurisdiction.